Once your order has been shipped, you will get an email sent to you with a tracking number. You can use that number to track your package through the USPS or UPS tracking system(s)

Please allow five to ten (5-10) business days for orders to be processed. Once they are processed they will then be sent out for shipment and you will receiving a tracking notification. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. 

Our shipping date is based on the release date of comic books in addition to processing time. Our goal is to provide you the best quality product. We are able to meet this goal by properly processing your books and merchandise to ensure you are receiving something we are proud to deliver.

NOTE: Orders placed after 5 PM on FRIDAY will NOT be processed until THE FOLLOWING MONDAY.

We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide, please contact USPS or UPS

Pre-Order Purchases
Once all products are available the full order will ship together. The anticipated shipping date is only an estimate. Our shipping date is based on actual release date of comic books along with processing time. Our goal is to provide you the best quality product. We are able to meet this goal by properly processing your books and merchandise to ensure you are receiving something we are proud to deliver. 

Shipping to Multiple Locations
Unfortunately, we cannot split an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address. 

International Shipping
We do not ship internationally.

Returns to Sender
All shipments returned to us due to an incomplete/invalid shipping address are subject to a return shipping fee. street level hero is not responsible for return-to-sender fees. as a precaution, please make sure that all information under shipping is correct before finalizing your order