Once your order has been shipped, you will get an email sent to you with a tracking number. You can use that number to track your package through the USPS or UPS tracking system(s)

Orders typically take between 24 and 48 hours to be processed. Please allow five to ten (5-10) business days for orders to be shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order.

NOTE: Orders placed after 5 PM on FRIDAY will NOT be processed until THE FOLLOWING MONDAY.

We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide, please contact USPS or UPS

Pre-Order Purchases
Once all products are available the full order will ship together. 

Shipping to Multiple Locations
Unfortunately, we cannot split an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address. 

International Shipping
We do not ship internationally.

Returns to Sender 
All shipments returned to us due to an incomplete/invalid shipping address are subject to a return shipping fee. street level hero is not responsible for return-to-sender fees. as a precaution, please make sure that all information under shipping is correct before finalizing your order