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Refund Policy

Returns 
Requests for returns or exchanges are reviewed on a case by case basis.

There are certain situations where only partial refunds may be granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at streetlevelherola@gmail.com. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.streetlevelherola@gmail.com and send your item to: 

Street Level Hero L.A. 
Attn: Returns
1759 Oceanside Blvd. Suite C371
Oceanside, CA 92054

Shipping 
To return your product, you should mail your product to: 

Street Level Hero L.A. 
Attn: Returns
1759 Oceanside Blvd. Suite C371
Oceanside, CA 92054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.